Frequently Asked Questions
1. How long will the survey take?
The Domestic Energy Assessment will normally take approximately an hour dependent on how many extensions are present and the size and complexity of the property.
A Home Condition Report or Home Condition Survey will normally take about three to four hours, again dependent on how many extensions are present and the size and complexity of the property.
2. How can I check you are suitably qualified?
Confirmation of our Home Inspectors and Domestic Energy Assessors credentials can be found by searching for us on the Landmark website. For your peace of mind they all have up to date CRB checks, are fully insured and carry ID cards.
3. If I am unhappy with an aspect of your service, how can I make a complaint?
Please get in touch with us and we'll try our best to resolve the problem. If you prefer, we also have a complaints procedure which will be sent out to you on request.
4. Which areas do you cover?
We cover the whole of Leicester / Leicestershire & surrounding areas.
5. What is an Energy Performance Certificate?
This is a document that shows the energy efficiency and environmental impact of the property.
6. What is a Home Condition Survey?
A Home Condition Survey contains information about the physical condition of the property, which sellers, buyers and lenders will be able to rely on legally as an accurate report and is requested by a buyer.
If you have a question which was not answered in our FAQ, please don't hesitate to contact us.